Frequently Asked Questions
Everything you need to know about the latest Xiaomi innovations.
What is the Xiaomi Crowdfunding model?
Our crowdfunding platform allows users to support and purchase the latest Xiaomi ecosystem products before they hit the mass market. By backing a project, you help bring innovative electronics to life at a special introductory price.
How long does shipping take for crowdfunding projects?
Shipping timelines vary by product and are listed on each individual project page. Generally, products begin shipping 30 to 60 days after the crowdfunding campaign successfully concludes.
What happens if a project does not reach its goal?
If a crowdfunding project fails to meet its target within the specified timeframe, all backers will receive a full refund to their original payment method within 7-10 business days.
Do these products come with a warranty?
Yes, all electronics purchased through our platform come with a standard 1-year limited warranty that covers manufacturing defects, ensuring your investment in new technology is protected.
Can I cancel my order or request a return?
You can cancel your support at any time before the crowdfunding campaign ends. Once the campaign is finished and production begins, returns are only accepted for defective items in accordance with our return policy.
Are the products global versions or Chinese versions?
We specify the version on each product page. Most crowdfunding items are initial releases which may include a universal power adapter or global firmware, but please check the 'Technical Specs' section for specific regional compatibility.